Shipping policy
Returns and Shipping
We are proud of our outstanding customer service. Below is information concerning the most common customer service issues. If you don't find the information you need here, please send us an email at shop@pickupsticks.net or call us at 239-822-9226 from 10 am-6 pm EST, Monday-Friday.
ORDERING
Please allow up to 3 business days to process your order. Business days exclude Saturdays, Sundays, and major holidays. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing you order, please call us at 239-822-9226 or email shop@pickupsticks.net.
VIEWING ORDERS
To check the status of your order, please email shop@pickupsticks.net and include your order number.
CHANGES OR CANCELLATIONS
If you want to cancel or change an order that has not yet shipped, please call 239-822-9226 or email shop@pickupsticks.net. We will attempt to accommodate your request. Once an order is processed we cannot cancel or make changes. In this case please read our Return Policy.
TAX
Florida residents add 6.5% sales tax to order. This will automatically be done at check out.
PAYMENT METHODS
Pick Up Sticks accepts the following methods of payment: American Express, Apple Pay, Bancontac, Discover, Google Pay, MasterCard, Visa, PayPal, Shop, Venmo, and Visa.
SHIPPING AND DELIVERY
Pick Up Sticks ships via USPS Ground Advantage. Your shipping rate will be determined at the time of checkout. USPS Priority takes 2-4 business days, so please consider selecting this expedited service if you need your order sooner. Pick Up Sticks Jewelry Company is not responsible for delayed or lost shipments. We only ship to the Continental U.S, Alaska, Hawaii, and Canada.
ORDERING
Please allow up to 3 business days to process your order. Business days exclude Saturdays, Sundays, and major holidays. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing you order, please call us at 239-822-9226 or email shop@pickupsticks.net.
VIEWING ORDERS
To check the status of your order, please email shop@pickupsticks.net and include your order number.
CHANGES OR CANCELLATIONS
If you want to cancel or change an order that has not yet shipped, please call 239-822-9226 or email shop@pickupsticks.net. We will attempt to accommodate your request. Once an order is processed we cannot cancel or make changes. In this case please read our Return Policy.
TAX
Florida residents add 6.5% sales tax to order. This will automatically be done at check out.
PAYMENT METHODS
Pick Up Sticks accepts the following methods of payment: American Express, Apple Pay, Bancontac, Discover, Google Pay, MasterCard, Visa, PayPal, Shop, Venmo, and Visa.
SHIPPING AND DELIVERY
Pick Up Sticks ships via USPS Ground Advantage. Your shipping rate will be determined at the time of checkout. USPS Priority takes 2-4 business days, so please consider selecting this expedited service if you need your order sooner. Pick Up Sticks Jewelry Company is not responsible for delayed or lost shipments. We only ship to the Continental U.S, Alaska, Hawaii, and Canada.
