Refund policy

RETURN POLICY

If for any reason you are not completely satisfied with your Pick Up Sticks Jewelry Company purchase, you may return it for a complete refund (less shipping costs). The returned item must be in original condition. Please contact us by phone or email and ship the order back to us within 10 days from the date of receipt. Items should be returned in their original packaging, padded envelope, or box, and sent via a traceable carrier such as UPS, FedEx, or USPS. Customer is responsible for all return shipping costs. Pick Up Sticks is not responsible for lost or damaged packages

Defective goods will be replaced at no additional charge to the customer. If you receive damaged or defective goods please contact us immediately.

Returns are not accepted after 30 days under any conditions.

If you wish to exchange an item, please indicate on your original invoice and include in your return, and a customer service representative will contact you directly.

We do not accept the return of items purchased directly from a retail location or other websites. Items purchased on our website may not be returned to any retail location.

RETURN INSTRUCTIONS

Please include the original invoice with your return and the order number must be noted on the outside of the package. Please allow 2 weeks for processing returns.

USPS RETURNS:
Pick Up Sticks
attn: Web Returns Dept.
5248 Fairfield Drive
Fort Myers, FL 33919 USA